As a small to medium sized business with growth based almost entirely on word of mouth advertising, KeepSafe Systems obtains alot of business from unhappy customers of other larger companies who shall remain unnamed.
Although this is great for business, I find the level of customer dis-satisfaction among clients of larger security alarm companies apawling. Size is not an excuse for poor customer service, I have dealt with larger companies in many area's and service is not always bad and wait times are not always long.
How long do you wait?
If you just tripped your alarm, how long do you have to wait to get in touch with an operator? Yes small wait times are inevitable, however the 15 minute standard of some companies out there is beyond reproach.
As with any service industry, another important factor in the security alarm business is service response. If your security alarm false activates and it is not simple human error, the system should be looked at. At KeepSafe Systems, we provide free labour on service calls for our monitored clients. If a detector needs to be replaced and it is no longer under Manufacturer warranty, KeepSafe Systems will replace the faulty unit at cost. Just one more way KeepSafe Systems ensures our customers are happy with their security alarm system. After all, a malfunctioning security system is worse than having no security system at all.
If you are unhappy with your current security alarm company, by all means tell them so. Maybe they are just to busy to realise the importance of your satisfaction. Shake a few doors, make sure you are getting the service you deserve. If that doesn't work, they obviously don't deserve your business. There are plenty of security alarm companies out there who will happily provide you with the service you deserve. Typically these companies will not be found in the full page yellow page ads. Ask around.
If you are in the Lower Mainland of British Columbia area, please feel free to give KeepSafe Systems a try. Check us out at www.KeepSafeSystem.ca your neighbours will be happy you did. If you prefer talking to a real person, we can also be reached at 604-874-8772 - 24 hours a day 7 days a week... Seriously.
Wednesday, 25 October 2006
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